Millions of businesses use QuickBooks to keep track of their finances, pay their employees, send out bills, and do other important things. But like any other software, users can have problems with the setup, technical issues, or billing difficulties. That is where QuickBooks Support comes in handy.
This article is meant to aid if you are stuck and need help but do not know when you may reach their support team. Let us talk about QuickBooks support hours, how to get in touch with them, and some strategies for receiving help quickly.
What Are QuickBooks Support Hours?
Depending on the software you are using—QuickBooks Online, QuickBooks Desktop, or QuickBooks Payroll—and whether you are on a basic or premium plan, QuickBooks offers varying levels of assistance.
1. QuickBooks Online Support Hours
Most of the time, you may get help with QuickBooks Online (QBO) from 6:00 AM to 6:00 PM PT, Monday through Friday. But for QuickBooks Online Advanced users and ProAdvisors, chat help is generally available 24/7.
2. QuickBooks Desktop Support Hours
QuickBooks Desktop (Pro, Premier, or Enterprise) typically offers support Monday to Friday, between 6:00 AM and 6:00 PM Pacific Time. Most of the time, you cannot get support on the weekends unless you have a special subscription.
3. QuickBooks Payroll Support Hours
During tax season, payroll support may be available for longer hours. Support is available every day of the week from 6:00 AM to 6:00 PM PT, but it may be longer during deadlines.
Ways to Contact QuickBooks Support
QuickBooks users have several options available to access support:
1. Live Chat Support
You can initiate a live chat directly through your QuickBooks dashboard.This is a quick and easy way to get answers, especially if you have an account problem or need help with something simple.
2. Call-Back Requests
QuickBooks does not provide a direct support phone number on their website anymore. Instead, customers have to ask for a call back using the software’s “Help” area. Select your issue, and a support representative will contact you within business hours.
3. Community Forum
The QuickBooks Community Forum is a place where people and experts can talk about common problems and get help 24 hours a day, seven days a week.
4. Social Media Support
QuickBooks support is also available on Twitter—just reach out to @QuickBooksCare for assistance.They usually answer during regular support hours and can help you find the relevant resources.
Tips to Get Support Faster
You may have to wait to get help with QuickBooks, especially during busy times during tax season.
- Call early in the morning: The optimum time is usually right when support opens (6:00 AM PT).
- For things that are not urgent, use chat: For little questions, live chat is usually faster.
- Get your account information ready: Adding your license number, error code, and a description of the problem will help things go faster.
- Use self-help tools: QuickBooks provides great video courses, FAQs, and troubleshooting guides that may help you fix a lot of problems on your own.
Need Help Outside Support Hours?
- If you need support right now and are working late or on the weekends:
Go to the QuickBooks Help Center - Look through YouTube tutorials
- Join Facebook or Reddit groups for people who use QuickBooks.
These resources typically have fast fixes and ideas that might help you save time.
Final Thoughts
If you use QuickBooks to run your business, it is important to know when and how to get in touch with them. Even though official assistance may not be available 24/7 for everyone, there are several avenues to get help, such as live chat, forums, and user groups.
If you plan beforehand, you will not be stuck when QuickBooks throws you a curveball.